Terms and Conditions
Who are we?
We are Hiveperfumes.com, we are an official stockist of Verset Parfums.
Delivery
Delivery costs to the customer are as per the checkout.
If a delivery fails due to incorrect information supplied by the customer, the parcel should be reverted back to us by Royal Mail. In this case, we will not resend the parcel until we receive the required repackage and re-postage cost from the customer. This can vary depending on weight.
Returns
In the event, the customer places an order, receives it and then notices they in fact ordered the incorrect fragrance - the customer must notify us using the contact form within 24 hours of receipt of the product.
The product must be kept in its original packaging and returned to us at the customers expense. We advise all packages to be returned using “recorded delivery” post. Only if we receive the returned product in good condition will we be able to replace it.
The customer will then also be responsible for the re-postage cost - this can vary depending on weight.
Unsatisfactory Product
An opened product cannot be returned if the customer does not like the smell of it.
If a product arrives with a fault - i.e the spray pump is not working then please notify us within 24 hours of receiving the product. If you notify any later we may not be able to assist.
We will in such cases require you to return the item. A pre-paid postage label will be sent to you and upon receipt a replacement will be sent out.
Royal Mail “missing” claims
Please note the following:-
For First Class - please allow 1-2 working days for delivery from the date of dispatch
For Second Class - please allow 2-3 working days for delivery from the date of dispatch
In the event you do not receive your items in these time frames please do contact us. We can check the tracking number to see if the parcel has been left with a neighbour or to see if delivery was attempted.
In the event the tracking number shows Royal Mail have not yet attempted to deliver the item - you will need to wait for a period of 10 working days from the date the parcel could have been delivered. If you do not receive it in this timeframe it will then be classed as “missing”.
Please notify us and we can submit a claim on your behalf. It is only at this stage (after the 10 days have expired) that we can then discuss with you whether you would like a refund of the items re-sent.
Whilst your claim is being processed with Royal Mail - should you receive the items you have a duty to notify us immediately so that we can let Royal Mail know.
Rewards
All rewards as subject to availability.
On occasion, we may not have your preferred choice of tester in stock.
In this case, we will attempt to contact you by phone call to ask you to pick an alternative.
We will try once but if there is no answer, we will choose an alternative scent to send you.
Dispatch of items
All orders placed by 10.00am Monday to Friday will (subject to stock availability) be dispatched the same day (unless we are on holiday and the website states otherwise).
If there will be a delay with dispatching an order due to stock availability we will contact the customer to notify them.
Contact Details
Should you need to contact us then please do so using the Contact Form on the website.